Shipping

All shipping fees are automatically calculated at checkout, and international packages may be subject to customs fees, which are not included in our shipping rate and are the customer's responsibility to cover. All orders are processed and shipped from our Toronto studio within 1-3 business days. You will receive a shipping notification once your order is with the shipping carrier.

Due to COVID-19, you may experience shipping and delays as our shipping partners prioritize the safety of their staff and customers. As more consumers opt to shop online during the pandemic, they are experiencing some of their highest non-holiday numbers, particularly in their larger processing facilities. 

All Canadian, USA, and International shipments may experience delivery delays that can vary from 4 days to 4 weeks. If at any point your package is lost in transit or your order is returned to us due to incorrect address input, the customer will be responsible for paying the cost for us to re-ship it to you. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

We appreciate your patience and understanding, and thank you again for your ongoing support even during this time!

 

Shipment to P.O. boxes or APO/FPO addresses

Haze Fragrance Studio does not ship to APO/FPO/DPO addresses.

 

Customs, Duties, and Taxes

Haze Fragrance Studio is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes).

 

Damages

We will replace or refund products damaged during shipment from hazefragrance.com if photographic proof of damage and receipt is submitted to info@hazefragrance within 24 hours of arrival.

 

Contact Us

If you have any questions about this Shipping Policy, You can contact Us:

• By visiting this page on our website: https://hazefragrance.com/pages/contact-us
• By sending us an email: info@hazefragrance.com